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This procedure is implemented to expedite client
concerns and/or complaints and does not limit or restrict
the right of the client to pursue other remedies.
Any concern or complaint in regard to client rights,
services, accommodations or operation of the facility
should be brought to the attention of the client’s
assigned counselor or to the staff member on duty.
Concerns or complaints may be discussed on an individual
basis or brought up at the regularly scheduled house
meeting.
An attempt will be made to resolve all concerns or
complaints through informal discussion with the parties
concerned.
If the complaint is not resolved within two weeks,
the party raising the complaint may submit the complaint
in writing or request an appointment with the Program
Director to review the complaint. The Program Director
will review the complaint and issue a report and/or
decision to the party raising the complaint within
five (5) working days. A report will be issued in
writing upon request.
If the party raising the complaint does not believe
that the issue has been resolved, they may register
their complaint with the State of Wisconsin Division
of Community Services at the following address:
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admissions
policy